Online Shop provider and your contractual partner is:

Hatraco GmbH
Peutestraße 22a
20539 Hamburg

Phone: +49 (0) 40 22 63 07 080
Fax: +49 (0) 40 22 63 07 330

VAT Identification No.: DE 230134238
HRB 87821 AG Hamburg
Managing Director: Kai Vollrath

Online Complaints Procedure

The European Commission provides a platform for online dispute resolution (ODR). This is available at We are neither under an obligation nor prepared to participate in a dispute resolution procedure that has been referred to a consumers’ conciliation board. If you have any questions, claims or complaints, our customer services team is happy to help. You can call them on +49 (0) 40 22 63 07 080 from Mondays to Thursdays between 8am and 6pm, on Fridays between 8am and 5pm, and on Saturdays between 10am and 2pm, or email them at

Provider of the Berndes companywebsite is:

Berndes Küche GmbH
Wiebelsheidestrasse 55
59757 Arnsberg

Phone: +49-2932-475-0
Fax: +49-2932-475-200

Personally liable partner: Berndes Küche GmbH mit Sitz in Arnsberg
Authorized representative: Michele Montagna, Olaf Cordes, Nicoletta Bruni

Court of Registration: Arnsberg
Trade Register No.: HRB 10146
The VAT registration no. in compliance with § 27 a tax law is: DE 815388675