Online Shop provider and your contractual partner is:

Hatraco GmbH
Peutestraße 22a

Phone.: +49 (0) 40 22 63 07 080
Fax: +49 (0) 40 22 63 07 330

VAT Identification No.: DE 230134238
HRB 87821 AG Hamburg
Managing Director: Kai Vollrath

Online Complaints Procedure

The European Commission provides a platform for online dispute resolution (ODR). This is available at We are neither under an obligation nor prepared to participate in a dispute resolution procedure that has been referred to a consumers’ conciliation board. If you have any questions, claims or complaints, our customer services team is happy to help. You can call them on +49 (0) 40 22 63 07 080 from Mondays to Thursdays between 8am and 6pm, and on Fridays between 8am and 5pm, or email them at

Provider of the Berndes companywebsite is:

Berndes Küche GmbH
Wiebelsheidestrasse 55
59757 Arnsberg

Phone: +49-2932-475-0
Fax: +49-2932-475-200


Personally liable partner: Berndes Küche GmbH mit Sitz in Arnsberg
Authorized representative: Michele Montagna, Olaf Cordes, Nicoletta Bruni

Court of Registration: Arnsberg
Trade Register No.: HRB 10146
The VAT registration no. in compliance with § 27 a tax law is: DE 815388675